Nursing

Some people go into nursing because they want to care for people. I went into nursing because its funny.

Wednesday, August 18, 2010

Nurses deal with a lot of people who end up in the hospital for reasons less related to injury than to ongoing mental disease. Sometimes, this can really ruin a shift. Sometimes, it can make your day. And sometimes, you're just left scratching your head.

I got a commendation letter from one of my patients. It wasn't for me, per se. It was for my whole clinic. It was five pages long, written in barely intelligible capital letters, and had my name at the top.

The letter outlined that he thought we were the best clinic ever and some reasons why that included the downfall of health care under Obama, his aborted interview with Barbara Walters, and the federal offenses committed by the health care system I work for. It also included some shout outs to people for reasons I don't completely understand and a history of his health care that also seemed to include a history of some sort of police investigation.

Normally, when I get thank-you letters, I make sure to pass the information on to the people who were involved. When I get letters of complaint, I make sure to notify risk management and any other departments that need to know. Although this letter was labeled as a commendation letter, I'm not entirely sure which category this falls under. So, I took it to my boss.

"What do I do with this?"

"Don't you have a file for these?"

Okay, I guess I haven't been a manager long enough and it really shows. I'm thinking, "I have a file for letters from patients, but this seems to fall outside of that file somehow."

I told her that the letter was addressed to me, but also technically to her. She said, "okay, you've shown me the letter, now go put it in the file."

I keep bothering this poor woman who is my boss. Why do I keep doing that? I think at the moment, with what is going on in my life, I just can't sort out what is important and what isn't. Hopefully, I won't be writing my own letters soon.

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Saturday, July 31, 2010

Yesterday, we had to clean-out a storage room in the clinic I manage. I had no idea what was in this storage room. In the grand scale of things that I worry about, what is hidden in the back of the storage room is way, way down on the list.

So, one of the medical assistants and I decided to dig in. The storage room is small. How bad could it be? We asked the janitor for a garbage bag. Clearly this man has seen this sort of thing before. He gave us about a dozen big garbage bags. We ran out.

This storage room had the most terrifying collection of random things. There was stock from the 60's and 70's in there. There were parts of electronic equipment that didn't even make sense. There were things we had looked for and given up on a long time ago. But, the amount of paper was astounding. I am now convinced that no one has thrown a piece of paper away in that clinic in 10 years. On top of that, there was a lot of stock. A LOT of stock. For example, we occasionally use red rubber catheters. Maybe once or twice a month, we use one. The level we keep in our machine is 5, I think. We currently have it stocked with 10, but we don't really need that many. In the storage room, we found 400!!!!

We found stock that was expired and stock that was so old it didn't have an expiration date. We found plastic things that were so old, they had browned and cracked. We found an ugly old chair. We found a lot.

Well, after the stock room, we were on a roll, so we kept going through some of the other things. We have a cart with dressings. We have a room with overstock. We have a medication room. We went through those. I can't believe how much stuff we have. There are needles that we needed a dozen or so, but could only order them by the case. We have syringes that I have no idea what we would possibly use them for. We have catheter bags. Enough catheter bags we could build an office building out of them.

We threw a ton away. We filled the hallway with garbage and we had to have the dumpster come multiple times. Then, we put things in my office that we needed to figure out what to do with. These are the things we will never use. We have way too many. We can't figure out why we have them in the first place, etc.

Gotta love it.

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Wednesday, July 21, 2010

So, I am now a nurse manager. I have been for a few months, but it is still somewhat surprising to me. I am really loving it. But, frankly, I have no idea what I'm doing.

Okay, I admit that I have developed an unhealthy love of financial statements. I also have developed a strange knack for getting what my clinic needs through odd channels. But, I have the worst case of imposter syndrome and I keep wondering when my staff or my bosses are going to look at me and say, "what do you think you're doing? You don't belong here."

I now have a patient who has an implanted port and he wants our clinic to start flushing it. My thought, "fine. I have done that enough times."

Ah. Right. The catch is that our clinic doesn't just have the stuff to do that. It is not someone else's responsibility to make sure that the needed supplies are there. It is mine. Okay, I tell the lady who orders for us, "we need some huber needles."

She brings me about 50 options of huber needles and asks me which to order. I have never had a choice before. Every place I have worked just had one type of huber needle available and we would go get that. Hm...

So, I called up a nurse at the cancer center and asked if I could come over and see what she was using. She clearly thought I was an idiot because she went over the whole procedure for me. Not that I couldn't use the review. But, at the end, I said, "can I just have the packaging for the supplies you use?" and she gave me that look you give small children who say something really odd, but cute and sent me on my way with empty packages.

Just one more example of how I just do this job my own way. Luckily, my way is working out really well.

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Friday, June 4, 2010

Well, I knew it was coming. After all, in certain areas of the country, hospitals have been closing all over the place. As a nurse, though, it is hard to see the end of health care as the golden child, the cash cow.

There was a time when I could honestly believe in my ability to go anywhere and do anything with the awesome power of the nurse label behind me. But now, we are just as vulnerable as the average human.

Last Friday, my department laid off 6 people. In addition, my favorite workaholic construction guy got laid off. He was the single force keeping my clinic remodel on track. I miss him dearly.

I'm somewhat amazed I didn't get laid off. After all, I am still on my probationary period. Plus, I am something of an idiot.

But, I guess there is intrinsic value in absolutely loving financial reports when you manage a clinic. I think I'm having a love affair with those reports. I carry them with me everywhere and snuggle them close. I just love them. How strange is that? But, it gets results. The contribution margin (profit) for my clinic is up from 19% to 28%. Remember, I'm still on probation.

Alas, nurses are not in demand the way they were just a short time ago. I still firmly believe that a good nurse can get a job anywhere. There may not be a nursing shortage anymore, but there will always be a shortage of intelligent people.

Now would normally be the time I would move on. After all, I bailed on computer programming at the dot com crash. I should be moving into the next big thing right about now. Is that China?

But, I seem to have fallen into an operations manager role. Having just (say Congratulations, damn it!) finished my Master's and MBA, I find that the business end of things is somewhat thrilling and managing a clinic allows me just enough nursing stuff to keep me engaged.

How much of an idiot am I that I can rave like this, but when my boss asked me what I liked best about my job, I couldn't think of anything? I've never had test anxiety before, but there it was.

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Tuesday, February 9, 2010

Have you heard about Anne Mitchell?

http://abcnews.go.com/GMA/nurse-whistleblower-fingered-doctor-bad-medici...

Anne Mitchell is a nurse in Kermit, TX. She did what a good nurse does. She stood up for her patients. She reported a physician to the medical board. I would hope that any nurse would do the same if she saw what this nurse saw.

This physician sewed a rubber tip onto someone's finger. He did a skin graft on someone in the ER. They don't perform surgeries at his hospital and he does not have surgical priviledges there. And, it was the ER!! The hospital is tiny. Not remotely the place for a skin graft. Rather than send this patient to a place where he could have a skin graft done skillfully and without a HUGE risk of infection and complications, he decided to just do it.

This doctor sells herbal supplements on the side and sends letters to the patients who saw him at the hospital to solicit them to buy his herbal supplements.

All of these things should be punished and would be laughable if people, real people, were not the victims.

However, it turns out that this physician treated the sheriff of Kermit, TX when he had his heart attack and the sheriff likes him. So, when Anne Mitchell complained about this physician to the medical board, the sheriff investigated and charged her. She is now at risk of going to prison for up to 10 years!!

If you are wondering, as I was, what she could possibly be found guilty of, the answer is that she is charged with using confidential information for a nongovernmental purpose to harm the doctor. Reporting a physician who is endangering patients to the medical board is a nongovernmental purpose? So, we should limit the lawsuits, but reporting the physicians is a felony? Am I to assume then, that we are simply to be victims to physicians without ethics? We are to have no possible recourse? Horrible.

So, support Anne Mitchell. And excoriate Dr. (and I use the title loosely) Rolando G Arafiles Jr. The real criminals here are the doctor practicing medicine without common sense and decency and the sheriff using the law to victimize patients and their advocate.

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Friday, January 22, 2010

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Okay, it seems to be a strange twist of fate that I often find myself working with nurses that do not care for patients. I understand. Truly I do. Patients can be irritating, rude, pushy, whiny, hateful, clingy, and desperate. Patients often come to nurses at their worst.

I have to laugh and be a little ill at the same time at the beautiful patients on TV. The nurses and the doctors carry on affairs with patients on TV. This would never happen in real life. The nurse fantasy is truly relegated to the fantasy realm.

Sorry guys, when you come into the hospital with your hair all matted and your face pinched from whining in the car, then you put on that oh-so-hot hospital gown that ties in the back, and ask me for pain meds because your splinter hurts sooo much, I just don't find you remotely attractive.

Nurses aren't there to fulfill fantasies. They are, however, there to care. So, when someone tells me that they left a patient waiting for hours because they were busy or that they are going to tell off a patient for not understanding that they have other things to do, I want to scream at them. They make all nurses look bad.

We are there to care. Try doing a New York Times crossword puzzle sometime. The answer to anything involving nurses is "TLC." Nurses care. Not one of us went into nursing because, "God, I just love counting narcotics at the end of a shift." We didn't go into it for the money, no matter what lies are spawned because California nurses are unionized. The rest of the nation isn't buying a Lexus on a nurse's pay. We went into nursing to care for people.

Honestly, I don't even much like people. As a species, we are dirty and irritating. But, when a woman's husband just died in my ER, I am going to sit with her for 2 hours and hug her, hand her tissues, and try to avoid answering "why" until her family gets there. Yes, the entire time I may wish that I was anywhere else, but then I will remember that she wished she was anywhere else far more than me and I will stay and hug her even tighter.

If a nurse doesn't care, who will? In this world, we are all so separated. Families are long-distance. Relationships happen on the computer. Friendships exist on the cell phone. In your worst moments, who will hold your hand and be kind if not your nurse?

I am not the most social person. Nothing drives me crazy faster than a person trying to talk to me on a plane. If you interrupt my reading-a-book time, you may get injured. But, when I am working, I am there for my patients. There is nothing more important.

So, when people act like their patients are in their way or taking their precious time, I just want to scream, "what do you think you do for a living?" There are plenty of jobs out there where you don't really have to deal with people at all. Go find one. But, if you are going to show up for work as a nurse, you better be ready to comfort, assist, and care. After all, if you were all alone, if it was you in that bed, if you were in pain, if you were scared, wouldn't you want someone to care?
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Thursday, December 31, 2009

There is such an amazing difference between being a nurse and being a manager. The change is somewhat startling.

So, I got this new job. I am the manager for a clinic inside a hospital. The clinic is interesting. Basically, the clinic used to be tiny and now is growing to be huge. When the clinic was tiny, the manager hired people she felt sorry for and could take care of while she essentially did all of the duties of the clinic. Now that the clinic is expanding, this is not so successful.

As a manager, I get really frustrated that not everyone listens, works hard, and focuses on the patients. The whole experience is like babysitting. I was never a great babysitter because I never had what I thought was a great answer to the question, "what do I do when the kid won't behave?" This is the problem with babysitting, parenting, and managing. Oh, and being married. Can I give my husband a written warning? Actually....that's a great idea. I may do that.

But employees are crazy. They come to me and tell me how important their job is to them and how great they are at it and then they just ignore what I told them to do.

Don't leave late - they leave late the next few days.
Don't arrive late - I watch them walk in late the next few days.
Answer the phone - Can you believe they argued with me about this?

None of the options for dealing with misbehavior are appealing. I know that I have to deal with it, but I just don't wanna. In the end, I know that I will have a much less unappealing future here if I deal with these issues now, but sheesh. What a pain.

On the other hand, it is probably the perfect job for me right now. I do't get any sleep, I'm still hormonal, and I have a lot of stress in my life. Finding the appropriate way to discipline grown-ups may be a lovely outlet for me.

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Thursday, December 3, 2009

So, I got a new job. My old job was great. I loved what I did. I loved the people I worked with. I even loved the hospital. I just wasn't heading anywhere there.

For some crazy reason, I figure that mortgaging my soul to earn a master's degree should result in some career advancement. I would like to use my shiny new degree at some point. So, I will be moving into management.

Nursing management is for the truly inept at math. Nurses can work extra money into their lives. Nurses regularly work overtime - extra pay for that. Plus, if you work nights, you get extra pay for that. If a nurse works weekends - extra pay. Nurses also get asked to work extra shifts - you got it, extra pay. So, a nurse has the ability to get a lot of extra pay. If you are willing to work all the time, you can really change your financial demographic.

Nurse managers, on the other hand, are on salary. No extra pay. And the extra that they pay you to move into management is pretty small. Sometimes nonexistent. Plus, as a nurse manager, you end up working more anyway.

Yeah, truly, those nurses who can do math, do agency nursing. Extra pay and a better starting rate. Agency nurses aren't doing as well right now with the economy, but c'est la vie.

So, I have hung up my ability to do math and have taken a management position. As a result, I had to change my look. Remember, I'm a nurse. I wear scrubs to work. As a manager, it isn't really possible for me to wear the equivalent of my pajamas to work everyday. I had to buy clothing, shoes, a belt, a scarf.

This is a whole new world for me. I will have to learn to walk all over again. Those shoes with heels are so far different from my comfy nursing shoes, I may not make it.

Then, there's the whole professional "look." I had to go to the mall and get a two-hour class on make-up. I have newly purchased little containers of things I don't really understand. Strangely, I spent almost $200 on make-up that makes me look like I'm not really wearing make-up. Who comes up with this? The expensive stuff is the stuff that really doesn't show, but the cheap stuff really announces itself?

No, wait, I get that. Its like women at a bar. Nevermind.

But, I also had to get a lesson on how to style my hair. This, I may never learn. I'm not even sure I understand why I would do some of this. My understanding of the "diffuser" is that it is intended to make my hair look more messy. Couldn't I just forgo styling it altogether and get the same look? You should have seen the look on my stylist's face when I told her I had heard of a diffuser, but didn't actually know what one looked like. I think everyone at the shopping mall is convinced that they made-over an alien that just landed.

Honestly though, I really look great. I didn't realize how much difference all of this could make. I didn't realize I looked so old and blah. That's what a make-over will do for you. Suddenly convince you that you need these things.

I have to say, however, that the two things I now really like are the two things I almost didn't buy. All of this stuff was expensive. I am hurting for the cash, but I see it as a long-term investment. To do this transition, though, there were a lot of things that I looked at and didn't buy. So many cute blouses, nice pants, stylish shoes, etc. Anything above the bare minimum needed didn't make the cut. Except for two things. I bought a red blouse at the Eddie Bauer outlet store. I was in the process of putting it back when my husband stopped me. He liked it. I wore it for the first time Wednesday and wow. I love it. I'm glad he talked me into it.

Then, there are the boots.

Boots are everywhere right now and I think I have tried on every pair of boots in the state. They are uncomfortable. They are strange looking. They are expensive. I don't understand why so many of them look like they are made for women with really fat calves. I was ready to give up. As I was leaving the store I tried on one more pair. They weren't even with the other boots.

Oh my.

Okay, I finally, finally understand the whole shoe thing. I have never before in my life understood the woman-shoe-love thing. I just didn't get it. Shoes were either uncomfortable or too expensive. I am the person who bought a pair of Danskos 6 years ago and I keep wearing them everyday because they don't hurt.

But, these boots. I think I am going to wear them to bed tonight. I love them with a passion. They are comfortable. They look amazing. They fit my legs. I can wear them with a nice skirt. I can wear them with jeans. They have a heel, but I could walk forever in them. I really love them. I didn't want to take them off. Then, the guy in the store told me the price. I carefully took them off and put them back in the box. I picked up my purse and turned to leave.

Then, I grabbed that box and my credit card. In that moment, I was a real woman in some sense that the people who stood in line for the Sex in the City movie understand. I wasn't the old me anymore.

The good news is that I like the new me. The bad news is that my credit card is grounded. But, with this shirt and these boots, who cares?
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Thursday, October 22, 2009

What do nurses on TV do? For the life of me, I can't figure it out.

Since I have been spending a lot of time nursing my new baby, I have spent a lot of time watching TV. There are a lot of shows about doctors and hospitals on TV, but maybe I'm watching the wrong ones because on the shows I'm watching, the nurses don't do anything but hang out at the nurse's station, spread gossip, and sleep with the doctors. Strangely, my life would be a whole lot different if this were actually the case (and if the doctors were actually attractive enough to sleep with).

On the show House, the only purpose for nurses is to hand charts to people and to get yelled at by House. On Scrubs, they hang out at the desk. On Trauma, they are non-existent.

We think we have a health care problem? Imagine how much people on TV must pay for their medical care when every IV or catheter is started by a doctor rather than a nurse.

There was an episode of Scrubs where the Chief of Medicine started an IV on himself. I would not go to that hospital. The Chief of Medicine is an idiot. I don't know a single doctor that would start an IV, much less on themselves.

As a nurse, I feel like I should be offended and I do worry about the perception people are getting of nurses. People watch too much TV anyway and it clouds how they see the world. When I have patients come into the ER and demand that the doctor start their IV, I worry about how they will see their treatment. Do they also believe that some master doctor with all the knowledge of every specialty will come in and give them THE ANSWER? Do they expect the level of drama from TV? If so, they will be incredibly disappointed by their care. They may even feel that there is an answer and if they go see more doctors and spend more money, they will get it. Hence, more health care costs.

I would like to see a realistic medical show, but it would be so boring, people probably wouldn't watch it. Conversely, people probably would watch a funny show like Scrubs that was about the nurses and the fairly realistic experiences of nurses. Someone should make that.

After all, who wouldn't laugh at some of the things nurses come in contact with? After all, we actually deal with the patients. Maybe that is why the TV shows aren't very realistic. The doctors don't ususally work much with the patients. They work with the diseases. Nurses deal with the patients, their demands, their whims, and their families.

Its a gold mine, TV people. Get on it!

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Monday, September 14, 2009

I have a pet peeve when it comes to nursing. Noncompliance. It makes me a hypocrite. I know that. I know very well that when I'm on a specific diet, I will cheat sometimes. I know that I will let my exercise regimen slip.

So, why do I judge people so harshly who are noncompliant?

People who don't take their medications regularly drive me nuts, even though I know that when I have even tried to take my vitamins regularly, I forget. People who could solve their health issues with a little exercise and a little change to their diets make me crazy, but you don't see me giving up my bucket of licorice. In fact, right now, I am trying to figure out a food intolerance in my baby, but I am finding it incredibly hard to cut certain things out of my diet. If I were the nurse and not the patient, though, I would be driving myself crazy. I would want to shake me and yell, "sheesh, just do it! It's not that hard!"

I think one of the things that makes me the most upset are the justifications that people come up with for their behaviour. If I can't stick to my diet, I usually chalk it up to "I'm a loser." But, I go insane when people tell me things like they are on this great diet that is really working for them and they don't eat any bread or potatoes, but they eat a bag of cookies while telling me this.

I think when people deal with their health, they are too mellow and when people deal with their infants, they are not mellow enough. The same person who can't have a piece of bread, but can eat a bag of cookies will militantly insist that their infant never, ever have a pacifier. So, you can cheat on your strict fried meat diet, but your kid can't ever cheat on their strict breast diet?
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Hi. I'm Shelly and this is Isis, my introduction to the world of parenting. I'm not claiming to be a Parenting Expert. In fact, I'm mostly laying claim to my parenting failures. Failure is what happens when you try to do everything RIGHT as a parent. Yet, somehow, she is turning out to be a fairly cool little person....who throws crayons.

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